Understanding your financial responsibility in the care we provide

Understanding Your Bill

Having a clear understanding of how to read your medical bills empowers you to make informed decisions about your treatment, and helps facilitate conversations with your insurance provider or our office staff, should you have questions. Here are the important elements to know on your bill:

  • Statement Date: Let’s you know when the bill was sent.
  • Patient ID: This number is unique to you. You may be required to provide this number should you have questions about your bill.
  • Online Bill Pay Code: This number is needed to log in to your statement online so that you can make a payment.
  • Payment Due Date:  This is the date your payment is due.
  • Date of service: Indicates when you received the specified service listed on your bill.
  • Description: A brief summary of the services provided.
  • Charges: The amount of services billed.
  • Payments/Adjustments:Reflects any payments or adjustments applied to your charges.
  • Patient Responsibility: This amount reflects what you owe after insurance has paid its portion, and is due on the billing date reflected.
  • Total Account Balance Owed: This is the total amount owed by both you and the insurance company combined.  You do not need to pay this amount at this billing date. 

Financial Policy

Payment is due at the time of service. Patient responsibility, which is your portion of the total charge (including deductible, co-pay, or patient percentage) is determined by your insurance company. This agreement is between you and your insurance provider. Midessa Neurosurgery and Complex Spine and our providers are not a party to your insurance contract. To further assist you, our financial counselor will call your insurance provider to determine the patient’s responsibility and this amount is presented to you at the time of service. This amount is due at time of service, which is defined as at check-in before seeing the provider. As a courtesy to our patients, we bill your insurance company for their portion on your behalf. However, be aware that the patient is still responsible for the total amount due. Please contact your insurance company if you have any questions regarding your financial responsibility as outlined in your policy.

Insurance 

We accept most major insurance plans. Below is a list to guide you. This list can change without notice, and may not be comprehensive. Please call our office to confirm your plan is accepted before your appointment.

Request an Appointment

Submit an appointment request on our patient portal or contact our office on the phone at (432) 558-7000 and speak to a live patient advocate during business hours to schedule an appointment.